Service Desk Agent

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role:
Service Desk Agent
Experience Range: 2– 6 Years

Location:

Noida

Must-Have:

Excellent Communication skills both written & Verbal
Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
Troubleshooting E-mails ( Outlook /Teams)
Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
Exposure to ITIL processes
Co-ordination with multiple stake holders (including MIM)
Create the Standard Operating Procedure and update the knowledge database documentation whenever required

Interested candidates pls share your cv to mailid:  [HIDDEN TEXT]  with subject ' Service Desk Agent ' for further Discussion