Job Description & How to Apply Below
Role Overview
We are seeking a highly driven and strategic AVP – Capability Development to design, lead, and execute EXL’s enterprise-wide capability development agenda. This role will build an integrated talent and capability framework at the intersection of operations, analytics, data, and AI to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise.
The position requires a thought leader who can bridge strategy and execution— conceptualizing, designing, and operationalizing scalable interventions that drive measurable business impact, innovation, and delivery excellence.
Key Responsibilities
1. Enterprise Capability Strategy & Leadership
Design and own the enterprise capability development strategy aligned with EXL’s data, AI, analytics, and digital-led transformation priorities .
Partner closely with Business Leaders, Domain Experts, and CXOs to identify critical talent shifts and future capability needs .
Build a scalable, future-ready capability framework integrating operations, analytics, data, AI, and advanced technology skills .
Position EXL as a capability-led transformation partner for clients through domain, digital, and innovation-driven talent strategies.
2. Data, AI & Advanced Tech Enablement
Drive talent specialization journeys in AI, analytics, and partner ecosystems to fast-track solutioning and delivery excellence.
Create integrated capability pathways that embed data-driven and AI-led workflows across operations and client engagements.
Build partnerships with external technology providers, academia, and start-ups to continuously evolve EXL’s advanced tech stack.
Institutionalize best practices, playbooks, accelerators, and frameworks for AI-first and analytics-enabled solutioning .
3. Innovation & Solutioning Excellence
Lead enterprise-wide innovation programs to identify, incubate, and scale breakthrough ideas into market-ready solutions.
Enable integrated solutioning capabilities by equipping growth leaders and client-facing teams to stitch together multi-SGU offerings .
Partner with pursuit and solutioning leaders to sharpen CXO-level narratives , align with client priorities, and position EXL as an innovation-led partner .
Build communities of practice to foster collaboration, exchange ideas, and replicate success across business lines.
4. Leadership & Talent Development
Enable frontline managers to excel in people leadership, client management, and operational excellence .
Design immersive, experiential learning interventions for leaders at multiple levels, focused on strategy execution, integrated solutioning, and innovation .
Create structured pathways for growth leaders to strengthen CXO engagement skills, consultative ability, and analytics-driven solution fluency .
Leverage internal leaders, industry experts, and client perspectives to embed applied, experiential learning across teams.
5. Insights, Metrics & Business Impact
Establish a measurement framework to track capability ROI , solution adoption, innovation outcomes, and leadership effectiveness.
Leverage data-driven insights and dashboards to monitor capability maturity, talent readiness, and business impact .
Continuously refine strategies based on performance data, client feedback, and market shifts .
Key Requirements
Education
MBA or equivalent degree in Business, Strategy, Organizational Development , or a related field preferred.
Experience
12–15 years of experience in capability development, digital/AI transformation, or consulting in global enterprises.
Proven track record of designing and scaling enterprise capability programs across multiple functions.
Experience driving data/AI adoption, analytics integration, innovation frameworks, and leadership enablement initiatives.
Exposure to advanced technology partnerships and integrated, multi-disciplinary solutioning .
Skills & Competencies
Strategic thought leadership with deep understanding of data, analytics, AI, and digital-led business models .
Expertise in program design, facilitation , and embedding capability into the flow of work .
Strong stakeholder management and ability to partner with CXO-level leaders globally .
Exceptional storytelling and change leadership skills .
Ability to independently drive large-scale transformation programs and deliver measurable business outcomes.
Success Metrics
Integrated adoption of analytics, data, and AI-led capabilities across operations and client delivery workflows .
Increased solutioning strength and win rates through multi-SGU, integrated capabilities .
Enhanced leadership and manager effectiveness in driving operational and digital excellence .
Accelerated innovation-to-scale cycle with more client-ready solutions launched .
Demonstrable business impact through capability-driven growth and delivery excellence .
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