Customer Service Advisor​/Administrator

Customer Service Advisor / Administrator

Location: Norwich, Norfolk.

Working Arrangement: Office, Phone Based.

Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).

Salary Circa: up to £25,000 p.a. (depending on experience).

Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

In this role, you will be office-based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

You will thrive in a fully office-based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving license isn't required, the ability to commute to the office would be advantageous.

• Handle Customer Enquiries:
  Respond to customer inquiries via phone, providing clear and helpful information.
• Resolve Customer Issues:
  Address customer concerns...