1st Line IT Support
Job in
Norfolk, Norfolk, Norfolk County, England, UK
Listed on 2025-12-01
Listing for:
Belmont Recruitment
Full Time, Seasonal/Temporary, Contract
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Belmont Recruitment are currently looking for a 1st Line Support Assistant to join our NHS client on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
* Log, manage, and resolve IT support tickets
* Provide first-line technical support for hardware, software, and user accounts
* Use remote tools to troubleshoot issues
* Give clear, helpful advice to users of all technical levels
* Keep users updated and maintain ownership of open tickets
* Follow service desk processes and meet response times
* Support monitoring of IT systems and escalate issues where required
About You
* Good understanding of computers, software, and basic troubleshooting
* Excellent communication and customer service skills
* Able to stay calm under pressure and manage multiple tasks
* Organised, reliable, and keen to learn
Please apply with an up to date CV ASAP if this role would be of interest to you
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