IT and Digital Service Desk Apprentice

IT and Digital Service Desk Apprentice

South Norfolk and Broadland Councils

Norwich, Norfolk, NR7 0WF

Full time

NEW

We have a great opportunity for an individual with a passion for delivering excellent customer service to join our IT and Digital Team.

You will assist in the day‑to‑day operations of the IT service desk function to help manage IT incidents and requests. In this rewarding role you will work in a fast‑paced environment with a skilled and friendly team to support and help develop your IT skills and knowledge. This will include gaining experience of answering telephone calls from users, understanding the nature of their call and raising an appropriate ticket for support via an IT Service Management tool.

You will be expected to study for your Level 3 Information Communications Technician apprenticeship alongside your role; for which you will be given study time during your working hours.

The successful applicant will be a customer focused team player, with an ability to communicate effectively with a range of people. You will have a strong interest in IT solutions. You will also need to meet the minimum entry requirements for apprenticeships in England.

• English and maths at Level 2 (GCSE A–C). If you have not previously achieved these grades, or if you are unable to provide evidence of the qualifications, then you will need to complete these qualifications during your apprenticeship training.
• You should not already have significant skills and knowledge (through previous qualifications and/or work experience) related to this subject.
• You must be a citizen of the UK or European Economic Area (EEA), or have lived in the UK or EEA for the past 3 consecutive years and have a right to work in the UK.

Closing date: 12th January 2026 at 11:30pm

Interview date: W/c 19th January 2026

We offer flexible working hours for most office‑based roles, allowing for a healthy work‑life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

• The councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.
• South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.