Account Manager

Account Manager – Join a Fast-Paced Manufacturing Team in Derby! 🚀
Are you an organised, people-focused Account Manager who thrives in a busy environment? We’re looking for a proactive and driven individual to join our manufacturing team at our Derby site, where no two days are the same.
This is a fantastic opportunity to play a key role in customer relationships, project coordination, and supporting a dynamic production environment.
🕒 Working Hours
Enjoy a great work-life balance with an early Friday finish:
Monday – Thursday: 8.00am – 4.45pm
Friday: 8.00am – 12.30pm
💷 Salary
£35,000 – £40,000, depending on experience
⭐ Why Join Us?

* Work in a busy, hands-on manufacturing environment

* Be a key point of contact for valued customers

* Join a supportive and experienced team

* Early Friday finish to kick-start your weekend

* Competitive salary with room to grow
If you enjoy building strong relationships, keeping projects moving, and being at the heart of a thriving manufacturing operation, we’d love to hear from you.
Benefits:
Competitive pay
Pension
25 Days Annual Holiday plus 8 statutory days
BUPA Healthcare
Long Service awards
Death in Service
Free onsite Parking
Purpose of role and accountabilities:
At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.
 
* Ensures that Delivery Performance is maintained at a World Class level of performance for all customers
 
* To develop a Customer Relationship Management strategy and business plans which support the business
 
* To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.
 
* Ensuring customer satisfaction and 98% OTIF delivery
 
* Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems
 
* Ensure all Sales Orders are loaded, checked and verified
 
* Maintain, improve and stabilise the Customer demand signals into the Gardner Group
 
* To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.
 
* Ensuring contract review procedure is followed (through liaison with relevant departments , contract review checklist (GMF
3021) for any orders received – both for electronic and manual purchase orders.
 
* Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.
 
* Ideally will have a strong track record Tier 1 Aerospace Suppliers
 
* Manage and develop Personal Development Plans for direct reports
 
* To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved
 
* Continually review all aspects of the operation so that methods, procedures and efficiency can be improved
 
* Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible
 
* Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base
 
* To work within cross functional teams to support business development, growth and improvement projects as required
 
* To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies
 
* Any other duties within your capabilities as requested by the Gardner Senior Management Team
Core skills/attributes needed:

* Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar

* Ability to understand and interpret engineering drawings and aerospace specifications

* First class leadership and motivational skills.

* Problem analysis and decision…