Service Advisor

3 days ago Be among the first 25 applicants

Fountain Tire (North Vancouver), an established automotive repair shop, is looking for a knowledgeable, friendly, and experienced individual to join our team as a front counter Service Advisor
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At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits.

• Competitive starting compensation $25 to $30 per hour (based on experience)
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• Our goal is to develop your skills and certifications with our excellent training program with potential opportunities for advancement into management!
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

• Must have experience & knowledge of the automotive repair industry or tire industry to be considered
• The ideal candidate will possess a solid background in providing mechanical service advice, with proven ability to address automotive service inquiries
• Excellent customer service and a great attitude is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!