Treatment Coordinator

Treatment Coordinator

Canadian Orthodontic Partners – Full‑time position in Squamish, BC.

Mountain Orthodontics, part of Canadian Orthodontic Partners, provides support services to a national network of community‑based clinics. We are looking for a talented Treatment Coordinator to join our Squamish, BC team, delivering personalized orthodontic treatment and exceptional patient care.

• Competitive hourly wage + quarterly bonus
• Comprehensive benefits package including medical, dental, vision, and orthodontic coverage for employees and their families
• Educational reimbursement program
• Guaranteed shift hours and statutory holiday eligibility
• Real career growth opportunities

• Welcome new patients with a friendly and enthusiastic approach
• Take/facilitate necessary radiographs and photos for consultations and observation patients
• Review health history with patient and/or guardian
• Record any history of trauma, pre‑medication requirements, and any other relevant information
• Research any recorded medication, describe the purpose and note any orthodontic contraindication for the orthodontist
• Determine patient and parents’ chief concerns and treatment goals
• Summarize patient information for the doctor (e.g., age, reason for appointment, dental and health history, chief complaint, etc.) – see new patient process for full details
• Introduce the orthodontist to the family
• Assist with the orthodontist’s examination and data collection
• Record data quickly, concisely, and accurately
• Listen to the conversation between patient and doctor and take appropriate notes
• Generate correspondence from initial consultation and recall examinations for the referring dentist
• Review treatment plans with patient when the orthodontist leaves the room
• Show the patient the appliance available for their treatment
• Describe upcoming appointments to the patient and/or family
• Use available tools to illustrate the treatment plan (videos, PowerPoint, pictures, etc.)
• Review all financial information
• Print financial contract and review investment with patient and/or family
• Work with patient and/or responsible party to find a payment option that works for them
• Complete contract and review informed consent (if applicable)
• Schedule records/start appointment
• Review insurance breakdown and provide insurance forms if applicable
• Answer final questions and escort patient to the door
• Communicate “Ask Fors” to inquire if any other family member or friend wishes a no‑charge consultation
• Inform and advise patients and families of any office promotions or marketing objectives
• In downtime, complete pending calls and confirmation calls
• Monitor recall program
• Act as liaison between the doctor and the patient
• Act as liaison between the doctor and any other dental specialist or general practitioner
• Complete monthly analytics
• Maintain a positive attitude for service excellence while working cohesively with team members
• Provide any other tasks delegated or assigned by the orthodontist or leadership team

• 1 year of front office dental experience considered an asset
• Experience as a treatment coordinator considered an asset
• Computer proficiency and ability to learn new programs, including Microsoft Office Suite
• Knowledge and experience with dental treatment plans and insurance requirements preferred
• Certified Level 2 dental assistant an asset
• Clinical background considered an asset
• Knowledge and understanding of oral treatment plans and ability to educate patients
• Excellent interpersonal and communication skills; written and verbal, ability to make patients feel comfortable and at ease

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care