Information Technology Support Engineer

Damia Group is partnering with a leading global technology organisation to recruit a Duty Engineer for a highly available, 24/7 operational environment supporting business‑critical communications and infrastructure services worldwide.

This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.

As a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance.

• Monitor and support live production systems within a 24/7 duty rota
• Respond to incidents, alarms and service degradations in line with SLAs
• Perform fault diagnosis, root cause analysis and incident reporting
• Support LAN, MAN and campus network environments
• Assist with security monitoring, threat detection and remediation activities
• Coordinate and communicate effectively during major incidents
• Carry out routine operational tasks, system checks and maintenance
• Contribute to continuous service and process improvement initiatives

• CCNA or equivalent networking certification
• Strong experience across LAN, MAN/Campus Networking environments
• Solid understanding of BGP, MPLS, VPLS and VPN technologies
• Experience with Software Defined Networking (VMware NSX) and SD‑WAN
• Exposure to security systems
  , including IDS/IPS administration
• Windows infrastructure expertise including Active Directory, ADFS, PKI, DNS, DHCP, GPO, RDS, WSUS and WAP
• Virtualisation experience with VMware vSphere, ESXi and VMware Cloud Foundation
• Knowledge of VoIP platforms (Asterisk)
• Experience with SIEM and monitoring tools
  , including System Centre Suite and Splunk Enterprise / ES / ITSI
• Familiarity with telemetry and observability tools such as Open Telemetry and Telegraf
• Linux administration
  , including security patching and system hardening
• Automation and scripting skills using Power Shell, Ansible and Git Lab
• Experience working in a NOC, SOC or Duty Engineer role within a 24/7 environment
• Strong troubleshooting mindset with the ability to remain calm under pressure

• Opportunity to work within a globally distributed, mission‑critical environment
• Exposure to cutting‑edge networking, cloud and security technologies
• Structured shift patterns with clear operational ownership
• Ongoing training and career development opportunities
• Competitive salary and benefits package

If you’re a technically driven Duty Engineer looking to work at the centre of global operations and infrastructure support, we’d love to hear from you.

• Mid‑Senior level

• Full‑time

• Information Technology

• Defense and Space Manufacturing