Retail Cover Supervisor; Zero

Retail Cover Supervisor (Zero Hours) - Northallerton

Join to apply for the Retail Cover Supervisor (Zero Hours) - Northallerton role at Blue Cross UK
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Location: Northallerton

Final date to receive applications: 14 January 2026

Department: Fundraising, Communications & Engagement

Compensation: £13.69 per hour

Contract type: Zero hours

Interview date: Interviews will be arranged as applications are received

Working as a Cover Supervisor gives you ultimate flexibility to plan your life around work with hours to cover holidays, busy periods and staff absence. It’s a great opportunity for someone with retail management experience who enjoys variety and thrives in a community‑focused environment!

Our shop is on the high street, next to the pedestrian crossing – so you won’t miss us (and neither does anyone else, judging by the footfall!). Wednesdays are market days, which means we’re extra lively. Donations keep us busy, volunteers keep us laughing and customers keep us on our toes.

Customer service is at the heart of what we do. You’ll make sure shoppers always get a warm welcome (two‑legged or four!), and that the shop feels like a friendly place to pop into. Whenever the chance comes up, you’ll proudly fly the flag for Blue Cross and the incredible work we do for pets and people.

On the sales side, you’ll encourage and process Gift Aid, collect donations and ensure everything is priced correctly to raise as much as possible. You’ll keep the shop floor looking great and staying well stocked: from eye‑catching window displays to tidy rails and shelves.

You’ll lead and support our wonderful team of volunteers, allowing the day to run smoothly while keeping the mood positive and the laughs flowing. Whether it’s giving clear guidance, sharing shop updates, or just cheering the team on, you’ll help everyone feel confident and valued.

• Greet customers warmly and provide excellent service
• Encourage and process Gift Aid, collect donations, and manage pricing
• Maintain shop floor presentation and stock levels
• Lead and motivate volunteers, ensuring smooth operations
• Accept responsibility for opening and closing duties as needed

• Previous retail experience with supervisory or management responsibilities
• Excellent interpersonal and customer service skills
• Strong organisational and practical skills, ready to adapt to varying shifts
• Ability to work with all types of customers, including those with pets
• Flexible and enthusiastic, with a sense of humour

Click the apply button below and complete the online application process before the closing date. Blue Cross reserves the right to close this vacancy early if we receive an overwhelming response.

Our generous benefits package includes:

• Well‑being programmes for physical and mental health support
• Free access to GP services via Met Life (24/7 GP services, private prescriptions and more for you and your family)
• Pension scheme with enhanced employer contribution
• Discounts across a range of retailers (Charity worker discounts)

For more details, visit the ‘Why work for us’ page on our website.