Medical Secretary​/Patient Services Administrator

To provide an efficient word processing service for GPs and health professionals as required. This includes the processing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. Sourcing /confirming referral routes where necessary. To read through referral forms to check reason for referral and ensure all necessary tests are completed and attached to the referral. Checking worklists on eRS to ensure advice and guidance, referrer action required and referral status are actioned.

To process EMIS tasks, emails, workflow, Dictate.

IT, eReferrals, within timescales. To attend meetings and take minutes on a rotational basis within the team. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Building good working relationships with secretaries in all specialities at local hospitals. To provide cover for members of the secretarial team during periods of sickness and annual leave.

Checking Docman for tasks and action and complete. Follow up on letters sent to consultants by clinicians advice and guidance, request for appointments etc Check the telephone list on EMIS and ensure patients are called back within a timely manner on the same day. Check shared email  for emails/ referrals relating to allocated doctors and action. This job description is not intended to be exhaustive and may be reviewed and updated periodically in consultation with you.

In addition to the responsibilities outlined above, you may be required to undertake any other reasonable duties, in other departments, as requested from time to time to meet the operational needs of the organisation.