Customer Service Advisor

Customer Service Advisor

Location:

Northampton
Office:
Onsite – Monday to Friday
Type:
Full-time
Salary:
Up to £27,000 p/a + Bonuses

Our client is a leading B2B organisation who is seeking a dedicated Customer Service Advisor to join its expanding team.

About the Role

The successful candidate will play a key role in delivering exceptional customer service and efficient order management. This position involves providing reliable and transparent support to customers, ensuring enquiries are handled promptly and professionally.

Key Responsibilities

Handling customer enquiries via phone, email, and online chat
Processing orders accurately and efficiently
Preparing and following up on sales quotations
Maintaining and updating customer and supplier databases
Supporting both sales and administrative teams
Managing customer payments and transactions

Candidate Profile

Takes initiative, provides solutions, and follows tasks through to completion
Looks for opportunities to learn, grow, and share knowledge with colleagues
Delivers high-quality work, maintaining high standards
Approaches challenges creatively while considering the wider customer and business impact
Communicates clearly, collaborates effectively, and remains organised and reliable
Works well with colleagues to achieve shared goals

Skills & Experience Required

Excellent written and verbal English communication skills
Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Strong problem-solving, analytical, and customer service abilities
Good commercial awareness and strong attention to detail
A proactive self-starter with strong work ethic and ambition to progress
Minimum 2–3 years’ telephone-based customer service experience Benefits

28 days holiday including Bank Holidays
Cash health plan and pension scheme
Christmas shutdown
24-hour GP advice line, counselling, legal and financial helplines
Discounts for cinema, restaurants, and high street retailers
Opportunities for progression and increased responsibility
Ongoing training and career development
Annual performance-based bonus opportunities