Customer Experience Advisor | S1 | Retail Banking | MS

Customer Experience Advisor | S1 | Retail Banking | Northampton MS Banco Santander
• Northampton, England, UK

Santander is evolving from a global high‑impact brand into a technology‑driven organisation. We are driving a customer‑centric transformation that values bold thinking, innovation and the courage to challenge what’s possible. Our mission is to help people and businesses prosper and we embrace a strong risk culture.

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service face‑to‑face or by phone (Required).
• Effective communication skills to truly understand customer needs (Required).
• Desire to go above‑and‑beyond for customers (Preferred).
• Team working skills with a flexible can‑do approach (Preferred).
• Openness to a broad range of activities even outside standard expectations (Preferred).
• Ability to grow, adapt and change to accommodate business priorities (Preferred).

Every applicant must have the right to work in the UK. If you do not have a right to work or an unsuccessful visa application status, we will not proceed with your application.

If this role interests you, please apply. For any assistance in the recruitment process, contact us at email placeholder.

Santander is an inclusive organisation providing equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.