Village Manager

Bupa UK Northampton, England, United Kingdom

Location:

Richmond Village, Bridge Meadow Way, Northampton, NN4 5EB

Job Type: Full time, Permanent.

Time Type:
Full Time.

Job Area:
Care Home - Management.

Employment type:

Full-time.

Senior Level: Mid-Senior level.

Richmond Villages, a retirement village provider, delivers person-centred care supporting independence. We are seeking a Village Manager to lead operations, teams, and residents across independent living, assisted living, and care home.

• Develop systems, processes, and practices to strengthen resident care.
• Manage trading performance, profitability, and provide financial reports to the Operations Director.
• Coach, manage performance, and train staff to deliver a resident-focused service.
• Collaborate with Clinical Lead and Care Home Manager to ensure high-quality care, hospitality, and support services.
• Build long-term relationships with residents, families, customers, and external organisations such as CQC.
• Lead by example, interacting and communicating effectively with customers and the wider community.

• Experience as a Village Manager or managing a large care setting.
• Strong decision-making, vision, and confidence in challenging current processes.
• Experience leading teams on continuous improvement.
• Excellent communication skills adapting style to meet needs of stakeholders.
• Approachable, open, and able to empower team to deliver high standards of care.

DBS check required; cost covered by Bupa (£40).

• Bespoke healthcare cover for you and your family.
• Sick pay scheme.
• My Healthcare access to GP, physiotherapy, mental health support 24/7.
• Dental insurance scheme.
• Annual allowance redeemable against Bupa products (~£350).
• Financial reward if your village is awarded “Village of the Year”.
• Free meal on every shift.
• 33 days annual leave (bank holidays) plus flexible holiday options.
• Long service rewards.
• Interest-free annual travel loan for public transport.
• Wagestream – early access to up to 40% of wages.
• Range of Bupa pension plans.
• Parental leave schemes.
• Menopause Plan.
• Access to discounts at gyms and fitness facilities across the UK.

We are a health insurer and provider with no shareholders, focusing on customers. Our purpose is to help people live healthier, happier lives. We champion diversity and inclusion. Bupa is a Level 2 Disability Confident Employer.

EEO Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, colour, religion, national origin, gender, sexual orientation, gender identity, pregnancy, protected veteran status, or disability.