Clinic Receptionist

Job Summary

Integrated Surgery Outpatients are looking for a friendly and efficient team member to be the front line of welcoming patients across the Service. This post is not eligible for sponsorship under the Skilled Worker route (formerly Tier
2) or Health and Care Worker visa. Therefore, only candidates who can demonstrate their right to work in the UK without sponsorship will be considered.

Main Duties

• Provide an efficient reception service to patients, relatives, carers, and all staff groups.
• Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.
• Greet patients who attend the outpatient department, ensuring all relevant information is up-to-date and correct.
• Answer all telephone queries and, where necessary, escalations to appropriate staff.
• Provide general administrative service on reception and, as required by the department, ensuring all paperwork is completed and inputted into the correct systems.
• Prepare clinic note packs, adhering to current processes.
• Use the relevant Trust databases and patient administration systems, ensuring that all data is up-to-date.
• Liaise with other areas of the Trust, as well as other service providers and GPs.
• Photocopy, post documentation and perform general office duties.
• Prioritise own workload, working independently within the service needs.
• Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.

Person Specification Personal Qualities & Attributes

• Ability to work in a team.
• Flexible attitude to work.
• Willingness to learn and adapt to changes.

Skills

• Information technology skills.
• Good customer relationship skills.
• Able to maintain confidentiality at all times.
• Ability to organise workload.

Educations, Training and Qualifications

• Educated to NVQ level 2 or equivalent level of education, training or experience.
• Good written and communication skills.
• Excellent keyboard skills.
• Courteous, tactful, efficient telephone manner.

Desirable

• Experience of working in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Diversity

and Inclusion

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.

This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Employer Details

Northampton General Hospital

Cliftonville

Northampton

NN1 5BD

Employer Website

(Opens in a new tab)

Salary, Pay Scheme, and Contract

Band: 2

Salary: £24,465 a year per annum / pro rata

Pay scheme:
Agenda for change

Contract:

Fixed term

Duration: 12 months

Working pattern:
Full-time

Reference number:

-SUR

Location:

Northampton General Hospital, Cliftonville, Northampton, NN1 5BD

Date posted: 12 January 2026

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