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Head of CRM - Zoho
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2025-12-17
Listing for:
Ashdown Group
Full Time
position Listed on 2025-12-17
Job specializations:
-
IT/Tech
CRM System
Job Description & How to Apply Below
Head of Customer Relationship Management (Head of CRM)
Location:
Northampton (4 days a week in office & 1 day remote).
Base pay: £80,000 + bonus (circa 10%)
Responsibilities- Lead CRM implementation, development, integration, and customisation using the Zoho suite (CRM, Creator, Analytics, Flow, Desk, Campaigns).
- Collaborate with stakeholders across sales, marketing, operations, finance & compliance to maximise Zoho utilisation.
- Optimise workflows, automation, and data usability.
- Establish and maintain CRM governance, road‑mapping, best practice standards, and overall strategy.
- Solid CRM solutions background within the Zoho ecosystem.
- Experience managing a team of Zoho specialists.
- Strong problem‑solving and communication skills.
- Own transport and willingness to work 4 days a week in the office based in Northampton.
- Mid‑Senior Level
- Full‑time
- Marketing
- Marketing Services
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