Senior Application Consultant

Getronics Northampton, England, United Kingdom

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end‑to‑end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Senior Application Consultant to join our team in the UK!

• 37.5‑hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Hybrid working in Northampton
• Full training provided as part of a robust induction process, including opportunities for continual development with our North Star online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• Get Vibes – our active listening programme enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• To give back to the community and in support of our global ESG programme, you’ll be given 1‑day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from 12 months of service
• Global Recognition Program – 40+ awards were made last year under our Recognise Me scheme

To support and further develop our customer’s Sitecore order fulfilment website.

• Develop and support the website and associated applications
• Assist the Team Leader in future projects through the full project life cycle (specification, development, system testing, implementation and on‑going support)
• Provide technical support to the customer
• Participate in the ‘out of hours’ support for deployments and other business‑critical events
• Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency
• Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis
• Assist with customer‑friendly, clear communication and timely feedback to the originator of outstanding incidents or requests; manage escalations of customer issues working closely with other services teams as required
• Demonstrate the ability to monitor and prioritise workloads; overcome obstacles in order to achieve goals and objectives, working both independently and as part of a team
• Provide support and development to the customer remotely (through remote access tools and verbal / written communication)
• Self‑training on current development and programming methodologies whilst supporting existing systems

• Microsoft SQL developer – stored procedures and indexing
• Strong customer focus, ensuring the delivery of exceptional service and superior value
• Previous working experience using best practice IT Service Management tool sets in relation to effectively handling customer tickets
• ITIL knowledge specifically in relation to IT Service Operations (incident, problem, request management, and asset management) and adherence to other ITIL Service Management processes an advantage
• Previous experience in a support and development role

• Solr knowledge
• Windows skills would be beneficial
• Linux skills would be beneficial
• Service Now – use of an incident management tool such as Service Now
• Jira – use of an incident tracking/management tool such as Jira
• Order Cloud knowledge

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of…