Technician - Handpiece Repair

Position: Technician - Handpiece Repair (Permanent)
I am working with a professional firm that is seeking a skilled Technician to join their Workshop team.

This position offers an immediate start and a great opportunity to develop technical expertise within a specialist environment.

Job Specification:
Technician – Handpiece Repair
Department:
Workshop

Location:

Northampton

Reports To:

Workshop Manager

Start Date:

Immediate Start Available
Salary: £25,% Bonus

Role Purpose

To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.

Key Responsibilities

Technical

Assess, repair, and provide quotations for dental handpieces.
Ensure all repairs meet required quality standards.
Maintain accurate job sheets and documentation.
Develop a thorough working knowledge of dental handpieces and their uses.
Monitor and follow up on outstanding work.

Customer Service

Communicate with customers regarding repair progress, costs, and queries.
Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
Support occasional sales activities (training provided).Operational

Manage daily workload efficiently to meet the 24-hour turnaround requirement.
Assist with booking in jobs and managing workflow.
Be available for OEM training in the UK or internationally.
Participate in exhibitions, events, and company projects as required.
Perform additional duties to support wider business needs.
Person Specification
Essential Experience & Skills

Mechanical background or strong mechanical aptitude.
Basic IT literacy, particularly with Windows systems.
High attention to detail and focus on quality.
Strong communication and customer service skills.
Commercial awareness.

Education

GCSEs in English and Maths (or equivalent).Other Requirements

Full, valid driving licence.
Willingness to undertake internal and external training.
Ability to work effectively under time pressure