Trade Counter Technician – Pirtek

Trade Counter Technician - Pirtek Northampton

COUNTER TECHNICIAN - NORTHAMPTON

Location:

Northampton

Pirtek are a nationwide network of hydraulic hose professionals, helping to keep businesses from every sector moving, minimising operational downtime throughout the UK and Ireland.

We have a vacancy for a Trade Counter Technician at our Northampton Centre. Within this role, you will be expected to deliver a high level of customer service in operational and sales activities, ensuring customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service.

Key functions & responsibilities

• Administrative support to the franchise principal
• Answering the phone and helping the Centre Manager to control and direct the mobile engineers and vans
• Always be well presented and use appropriate Personal Protective Equipment as required
• Assemble hydraulic hoses to customer requirements.
• Assist with stock control, ordering and product sourcing
• Proactively sell to both existing and new customers in order to meet and exceed sales and margin targets, and to continually work to build and develop the customer base at the branch
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximising sales / stock turnover
• Log and process jobs through the Pirtek IT system
• Proactively promote Pirtek products and services to walk-in customers
• Day to day operation of the sales counter area, ensuring it is kept clean, presentable, well stocked and merchandised at all times
• Actively promote Pirtek products and services to Trade Counter customers
• Abide by terms and conditions in your Employment Contract and Confidentiality Agreement

Work experience

Previous experience in a technical/engineering environment advantageous but not essential

Educational requirements

GCSE in English and Maths