Summer Student- Customer Service Representative

Join the WSIB this summer:
Where potential meets purpose

The Workplace Safety and Insurance Board (WSIB) is here to help. At the WSIB, we believe in the power of purpose‑driven work. Here, your potential isn’t just recognized—it’s unleashed, as you help support those who have been injured or made ill on the job and shape safer, healthier workplaces across Ontario. Every day, our team makes a lasting impact. WSIB is more than a workplace—it’s a community where your enthusiasm, fresh perspectives and expertise are celebrated.

Join us and discover how your talents can be transformed into meaningful action. We’re committed to your growth, offering opportunities for personal and professional development within a culture grounded in compassion, integrity, and teamwork.

While the WSIB's current work environment is hybrid, this role requires the successful applicant to commit to an in‑office work arrangement up to 5 days a week in 2026.

As a summer team member at the WSIB, you’ll dive into meaningful projects, gaining hands‑on experience that brings your classroom learning to life. Here, your contributions matter—you’ll make a real impact while developing skills and confidence that will serve you well into the future. We’re dedicated to investing in your growth, with comprehensive training and development opportunities at every stage, including our Career Ignite Conference, which offers students the chance to build professional skills and network with senior leaders from across the organization—all during an inspiring, in‑person event.

Join us and be part of a team committed to helping people and making Ontario safer, healthier, and more equitable for all. We value and celebrate diversity, striving to foster an inclusive environment where everyone feels welcomed, supported, and respected.

Your unique perspective is important to us. We strongly encourage students from all backgrounds—including racialized and Indigenous persons, persons with disabilities, and individuals of any sexual orientation or gender identity—to apply.

We’re committed to an equitable and accessible recruitment process. If you require accommodation at any stage, please let us know—together, we’ll ensure your needs are met. You can visit our website to learn more about equity, diversity and inclusion and read our Accessibility Policy.

At the WSIB, your potential meets purpose. Bring your best, and together, we’ll make a difference.

Check out what summer students had to say about their experience working for us!

The Customer Service Representative is responsible for receiving and responding to inquiries related to the claims, health care benefits, and other services offered by the WSIB. These inquiries may come from both internal and external stakeholders via various telephone and online channels. The Customer Service Representative strives to provide our stakeholders with the best customer experience while supporting the values and principles of the WSIB.

As a Customer Service Representative, you will provide assistance and accurate information to the party making the inquiry. For situations where you are unable to provide first‑contact resolution, you will direct the inquiry to the appropriate internal business partner. Inquiries to be addressed may include incident reporting, claim status, loss of earning benefits, health care benefits, return to work and recovery services, access and appeals, online user support services, compliance, prevention and WSIB policies.

• Answer and direct inquiries from workplace parties, internal business partners, or others. Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first‑contact resolution or collaborating with the caller to provide further solutions.
• Identify and take immediate/appropriate action in accordance with internal resources when dealing with callers in crisis, escalations, media calls, security files, privacy breaches and changes in government legislation that require special call handling.
• Provide written responses to inquiries received via online services and provide user support…