Service Controller

Service Controller

Wincham

£30,000 – £40,000 basic + Bonus + Benefits Package

Role Overview

NEOS Engineering Recruitment are working with a well-established and highly respected machinery business within the crushing and screening sector, who are looking to appoint an experienced Service Controller to support their Heavy Plant division.

This role sits at the heart of the service operation and is pivotal to the success of the business. You will act as the key link between customers, field engineers, and internal departments, ensuring service activity is planned, communicated, and delivered efficiently.

This is a customer-facing, fast-paced role that requires strong organisational skills, commercial awareness, and a solid understanding of heavy plant or mobile machinery.

The Role

As Service Controller, you will be responsible for coordinating all service activity across the Heavy Plant fleet. This will include managing breakdowns, planned maintenance, inspections, and reactive work, while keeping customers fully informed and engineers utilised effectively.

You will play a key role in ensuring jobs are completed on time, to a high standard, and within agreed commercial parameters.

Key Responsibilities

• Planning, scheduling, and coordinating engineers’ workloads

• Acting as the main point of contact for customers

• Logging, prioritising, and allocating breakdowns, inspections, and planned maintenance

• Liaising closely with engineers to understand technical issues and job requirements

• Raising and managing job cards, service reports, and associated documentation

• Monitoring job progress and ensuring timely completion

• Supporting the Service Manager with reporting, invoicing information, and job costing

• Maintaining accurate service records and system updates

• Ensuring all health & safety procedures are followed

What They’re Looking For

This role would suit someone with experience in a Service Controller, Service Coordinator, or Service Administrator position within heavy plant, construction equipment, agricultural machinery, powered access, HGVs, or similar mobile equipment sectors.

Key attributes include:

• Strong communication skills – confident dealing with customers and engineers

• Good technical understanding of mobile plant or machinery

• Commercially aware – understands downtime, job efficiency, and customer impact

• Highly organised and able to juggle multiple priorities

• Calm under pressure and comfortable in a fast-moving environment

• IT literate – confident using service systems and job management tools

Why Join?

• Work with a globally recognised premium brand within Heavy Plant

• Join a stable, well-established business with a strong reputation

• Competitive salary of £30,000–£40,000 + benefits

• Long-term career opportunity

• Supportive and professional team environment