Mitigation Office & File Coordinator

Title: Job File Coordinator(JFC)

Location: Norwalk, CT

Hourly Range: {{$25.00}} to {{$27.00}}, Hourly Rate(Depends on Experience)

FLSA Classification: Full-Time, Non-Exempt

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of Job File Coordinator/Office Coordiator. In this role, the successful candidate will assist in the management and coordination of job files for a multi-franchise residential and commercial mitigation business.

We are seeking an individual who is highly self-confident, energetic, detail-oriented, and who will aggressively take the initiative in a high volume and fast paced office environment. As the Job File Coordinator / Office Coordinator, you will be responsible for providing administrative support to ensure the efficient operation of the mitigation & reconstruction team. The ideal candidate will support the Mitigation Office Team, Reconstruction Team, Project Managers and Customers through a variety of tasks related to organization, communication, and job file completion.

ESSENTIAL DUTIES & RESPONSIBILITIES

Administrative & Customer Support

• Interface with Customers to ensure open and effective lines of communication and timely
• completion of duties and job files, maintaining close and positive relationships with clientele.
• Interface with Project Managers, Field Crew and Office personnel to ensure open and effective lines of communication and timely completion of duties and job files.
• Oversee scheduling, appointments, and production services.
• Monitor and ensure complete file status, with appropriate supporting documentation.
• Handle insurance claims processing.
• Job File Coordination
• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs (Work-in-Progress)
• Monitor and ensure client requirements are followed

Job File Documentation

• Review and validate initial field documentation
• Create preliminary estimates
• Perform daily job file coordination
• Perform job file backup
• Keep all hard copies and digital copies of all Job Files

Job File Communication and Reporting

• Maintain internal and external communications with Office Coordinators, Project Managers, Field

Crew and Clients

• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out

Other

• Assist with answering the main office lines.
• Administrative job duties.
• Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• Knowledge of office management systems and procedures
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Previous Insurance Claims Processing and Insurance Industry Experience Preferred
• Tech Savvy with the ability to learn new software easily
• Franchise Specific Software:
  Xactimate, Xact Analysis, and others
• Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
• Previous customer service experience; preferably in a cleaning, restoration or construction industry
• Patience and listening skills to respond appropriately and interact positively with customers
• Capable to work in a fast-paced, high call volume, team-oriented environment
• Bilingual – English/Spanish, a plus

EDUCATION

• High school diploma/GED; required
• Associate degree; preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 8 Hour Day / 40 Hours Per Week Shift, flexible to work overtime when required
• Monday to Friday
• 8:00AM to 5:00PM

On-Call Dispatcher:

• As part of our 24-hour emergency services operation, employees are required to serve as an On-Call Dispatcher for one week per month or one week in 6 weeks, which is calendared in advance, covering after-hours shift.

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or…