Sales Administrator

KT & Coe are delighted to be working with a business based in Norwich

Main Purpose of the Role

To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction.

Key Responsibilities

Sales & Order Administration

* Create and maintain customer records and sales files within required time frames.

* Issue preparation or service requests to relevant internal teams.

* Process sales invoices and relevant paperwork.

* Process and track finance or payment settlements.

* Monitor internal systems for updates, bulletins, or changes relevant to sales operations.

* Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage.

* Assist with reviewing and checking orders for accuracy.

* Download and process order confirmations, invoices, and related documents daily.

* Notify relevant teams of incoming stock, deliveries, or product arrivals.

* Process damage reports or claims where required.

* Handle stock transfers or allocation requests.

* Manage preparation requests for display, demonstration, or promotional stock.

* Assist with credit control or customer account queries.

* Enter costs, commissions, and bonuses into internal systems and process accordingly.

* Review sales profitability and flag discrepancies to managers.

* Ensure all promotional offers or bonuses are claimed and relevant documents are uploaded.

* Upload and file all documents into the correct digital systems.

* Update customer preferences in line with GDPR requirements.

* Maintain customer information in all internal and external databases.

* Ensure all orders and paperwork are completed and signed according to company procedures.

* Keep internal compliance systems up to date.

* Process purchase ledger invoices and allocate costs accurately..

Housekeeping & Compliance

* Maintain clear, logical filing systems for easy access by all staff.

* Check, split, and file completed sales packs within required time frames.

* Update internal teams on any customer or order changes.

* Provide daily updates to the Accounts department on any required payments or changes.

* Comply with all company Health & Safety policies and procedures.

* Undertake any additional related tasks as required by the business