Lettings Assistant

We are seeking a proactive Lettings Assistant to join our team at the Norwich office. This role is ideal for someone who enjoys working with people, managing multiple properties and ensuring a high standard of service for landlords and tenants.

In this role you will support the Lettings team by coordinating the day-to-day management of a residential property portfolio as well as undertaking a range of office-based responsibilities such as, answering telephone enquiries and responding to emails in a timely and professional manner.

• Liaising with landlords and tenants on a daily basis
• Coordinating maintenance and repairs with contractors
• Handling tenancy agreements, renewals and compliance documents
• Arranging and assisting with viewing appointments
• Updating property management systems and maintaining accurate records
• Supporting compliance requirements, including safety certificates and tenancy documentation
• Providing general administrative support to the lettings team

• Previous experience in lettings and/or property management
• Strong organisational and time‑management skills
• Excellent communication and customer service abilities
• Full UK driving licence (preferred)

Finding the right people is important to us and transferrable skills are always welcome. We value potential and are open to candidates who may not have every listed skill.

• A generous holiday scheme starting at 25 days holiday increasing by 1 day each year to 28 days after 3 years of service.
• Life Assurance of 4x your basic salary
• Salary Sacrifice Pension scheme
• Enhanced Maternity, Paternity, adoption and shared parental leave benefits
• Holiday Buy Back Scheme
• Long Service Awards
• Westfield Health Cashplan
• 1 Volunteering Day for your chosen charity each year.

We are an equal opportunities employer and do not tolerate discriminatory behaviour of any kind, in line with the Equality Act 2010.

Core working hours are Monday – Friday 9.00am – 17.30pm.

This is a permanent full‑time position based on 37.5 hours (Monday – Friday) however we’re fully open to discussing part‑time flexible working requirements. We also operate a hybrid working policy.