Bank Call EEAST Advisor

Overview

The role of the Bank Call EEAST Advisor will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.

The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.

• Answer operational calls that come into the contact centre.
• Provide accurate assistance over the telephone using the appropriate software/triaging tools.
• Put the caller in touch with other Service providers if needed.
• Interact with the public, healthcare professionals, emergency services and community organisations.
• Work within the 24/7 call handling service of the Commercial Services Contact Centre, which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, and Message handling for Community Nursing and Midwifery Services.

This is a Zero Hours contract and hours will be driven by the needs of the business (some weeks may have no hours). The role is NOT a position within the 999 function.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We welcome flexible working requests to support employees achieve a balance between work and other priorities.