Emergency Call Handler Part Time

Emergency Call Handler – Days – Part Time

Location: Hybrid – Norwich

Seniority Level: Entry level

Employment Type: Part-time

Job Function: Other

Industries: Appliances, Electrical, and Electronics Manufacturing

Hours: 18 hours per week. 6‑hour shift, 3 days per week, between Monday and Sunday, scheduled between 06:00 and 22:00. Rotas provided 4 weeks in advance.

Salary: £11,522.16 per annum (£12.31 per hour)

Start Date: 2 February 2026

Training: 3 weeks of full‑time training, Monday‑Friday 09:30‑17:00, mix of in‑office and remote. Week 1 in office.

Internet requirements: 5 Mbps upload, 15 Mbps download.

• Arrange help for vulnerable clients when they need us the most.
• Answer varying calls, including providing reassurance, actioning accidental or test calls, and contacting emergency services.
• Maintain calm, empathetic attitude and communicate effectively with distressed callers.
• Meet personal targets while delivering excellent customer service.

• Minimum one year experience in a call‑centre environment dealing with customers, preferably remote.
• Good general standard of education.
• Desire to help the community, empathy, and resilience.
• Ability to communicate sympathetically with distressed callers.
• Drive to meet personal targets.

• 119 hours holiday rising to 126 with length of service (includes bank holidays you work if rotated).
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, etc.
• 24/7 employee assistance programme.
• Family and friends discounts on our services & products.
• Pension scheme, up to 3% employer contribution.
• Cycle to work scheme.
• Smart Tech scheme.
• Free on‑site parking.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on

If you are interested, please upload your CV and answer a few questions about yourself.