Customer Service Assistant Customer Service

About Evaro

Evaro is a fully licensed and regulated, AI and clinician powered healthcare platform that provides instant medical access, diagnosis and next-day-delivery prescriptions to cover around 40% of conditions covered by the family doctor. Patients can access Evaro directly via its own brands, or through Evaro's partner brands, who can integrate Evaro into their websites with a single line of code. At EVARO, we envision a world where accessing healthcare is as simple and efficient as online banking.

Just as digital technology revolutionized financial services, we believe it can transform healthcare delivery.

Join us as an Customer Service Assistant to help us on our journey to providing quick and easy access to digital healthcare. You will play a critical role and be instrumental in the Customer Service team, and help maintain excellent patient relations throughout customer experience as we scale.

You will report directly to Bradley the Customer Service Lead, and be part of a team of 7 people.

This role follows a shift pattern:

• Monday–Friday: 10:00am – 6:00pm or 11:00am – 7:00pm

42 Barnard Rd, Bowthorpe Employment Area, Norwich NR5 9JB
, UK

• Respond to patient and customer queries using Zoho Desk.
• Ensure that raised queries are responded to in a timely manner.
• Handle both inbound and outbound phone correspondence via Zoho Desk and CRM.
• Deliver quick responses to patients via our live chat service.
• Be proficient using the Microsoft Office Suite.
• Use/learn to use AI and LLMs to help facilitate your workload.

• Clear, empathetic communication skills, both written and verbal.
• Ability to handle customer queries efficiently via phone, chat, and email.
• Willingness to learn — Zoho Desk, CRM tools, and Microsoft Office.
• Strong organization skills, tech savviness, and openness to learning new tools such as AI and LLMs.
• Proven ability to thrive in fast-paced environments and work effectively both independently and within a team.

• Previous experience in healthcare environment
• Previous experience using Zoho Desk, CRM platforms, and Microsoft Office.

• A salary of £26,026per annum
• Career progression opportunities
• Supportive, friendly, team-focused environment
• Structured onboarding

• Initial conversation with our Talent Partner (Maja)
• A short skills assessment using Test Gorilla
• Onsite Interview with Hiring Manager (Robert)
• Onsite business case of 4 hours to connect with the team and experience the company culture.
• Offer

Evaro Website | Evaro Linked In page | Evaro Careers