Enterprise Analyst

Ready to take the next step in your IT career?

We're looking for three Enterprise Analysts to join our senior infrastructure team to lead and collaborate on projects, solve complex issues and support the wider IT service. You'll be joining the team that looks after our server estate and wide variety of tools alongside managing our data centre and backup processes. If you thrive on challenge, independence, and making a real impact, this is your next move.

• Work collaboratively with colleagues to deliver the Corporate and Service plans.
• Take a collaborative approach to delivering IT support across the Council to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing of knowledge and experience across the council
• Contribute to the development of Council’s IT strategies and policies to deliver strategic aims and objectives across all service areas
• To work collaboratively with colleagues across the council on cross cutting corporate issues/projects to promote a culture of continuous improvement and good governance
• To promote an open and supportive culture which maximizes the potential of employees across the council and encourages inclusivity, innovation and high performance

• To support business as usual work priorities/objectives set by the Enterprise Systems Lead in line with IT procedures and to support organisational service delivery ensuring the council has a digitally enabled workforce
• Provide system support to the server, database and storage infrastructure systems used by the council, ensuring all incidents and service requests are appropriately logged, prioritised and progressed efficiently and effectively
• Installation, configuration, and administration of enterprise systems utilising on premise and cloud technologies
• Managing and resolving faults as they occur, liaising with 3rd party vendors and adhering to agreed SLA’s whilst ensuring all actions are accurately recorded on the helpdesk software and the customer is well informed.
• Responding to service requests, to test all changes and to ensure change plans are documented and followed
• Carrying out maintenance work as identified and programmed
• Deliver technical support, advising of risks, making suggestions and supporting the maintenance of the IT systems to maximise performance as well as ensuring the security of the systems and networks
• Analyse trends, investigate reoccurring incidents, evaluate and produce documented resolutions to prevent future issues which could impact on the Council’s service delivery
• Ensure all agreed solutions are prioritised and available in the event of an incident under the business continuity plan and ensure business continuity recovery systems are regularly tested
• Provide management information and statistics as required
• Produce documentation for all technical work undertaken including writing operational technical procedures
• Identify any areas of risk and how to mitigate risk levels and ensure any risks are escalated in a timely manner
• Ensuring that professional advice is provided to all service areas across the council across the areas covered by this post
• Ensure the security of the systems meets statutory requirements and that all audit/compliance requirements are met
• Support the development and delivery of the Council’s digital transformations ensuring engagement with all stakeholders and partners to achieve success for all service users
• Manage the delivery and development of effective and efficient customer service channels that meet customer needs and manage demand meeting statutory and legal requirements
• On a standby rota to act as the out of hours contact for IT issues

• Will schedule and maintain the system backups and file transfers using the processes and procedure.
• Monitor the IT backups so that data is correctly secured. Perform restoring of files as required. Maintain the backup asset library ensuring the media used is free from defects.
• Monitoring systems/environments/batch schedules/interface files and backup routines.

• Monitoring and maintaining the Council's core…