Public Sector and Government Service Desk Analyst view

Contract: 3 months | Day Rate: £340

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.

• Be the face of Live Service – providing first and second line support for all IT related issues, interacting with a diverse user base.
• Process service requests.
• Rotate between phone and IT portal ticket support, user-facing assistance at Tech Hubs.
• Build, manage, support, asset track and maintain all associated hardware devices.
• Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.
• Create, issue and manage/maintain corporate accounts for joiners/leavers.
• Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary.

• A passion for providing high levels of customer service.
• Experience of working in a Service Desk environment.
• A problem solver.