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IT Support HelpDesk/Support

First-Line IT Support Analyst

Job in Norwich, Norfolk County, NR3, England, UK
Listing for: Norwich Living Wage City Action Group
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A local council initiative in Norwich is looking for a skilled IT Support Technician to serve as the first point of contact for technical queries. The role involves delivering excellent customer-focused support, managing a wide range of incidents, and ensuring quick resolutions for staff and councillors. The ideal candidate will have experience in IT support, strong communication skills, and technical expertise in tools like Active Directory and Microsoft 365.

This position requires a proactive approach to service delivery in a busy council environment.
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