Head of Mid Market

✨ Who we are

At Epos Now we help businesses across the world thrive by providing smart, cloud‑based POS and payment solutions. From hospitality to retail, our technology is designed to simplify operations, enhance customer experiences and drive growth. With 450+ employees globally and a strong presence in the UK, US and Australia - we’re on a mission to empower merchants everywhere with the tools they need to succeed.

We’re looking for an exceptional Head of Mid‑Market to drive growth within one of Epos Now’s most exciting strategic channels.

This is a pivotal leadership role where you’ll:

• 💡 Shape and execute our mid‑market strategy
• 🤝 Build strong client relationships
• 📈 Maximise revenue through upsells and renewals

You’ll lead a high performing team, design scalable account management frameworks and deliver outstanding customer experiences that drive retention and Net Dollar Retention growth.

If you thrive in a fast‑paced, target driven environment and have a proven track record in account management and leadership within B2B tech or SaaS, this could be the role for you.

• Grow and retain our mid‑market customer base through strategic account management, renewals and upsells.
• Build and lead a motivated results‑driven team with clear KPIs and strong accountability.
• Drive NDR performance and reduce churn through proactive engagement.
• Foster strong client relationships.
• Maintain live dashboard and share performance insights across the business.
• Collaborate with other departments to remove blockers and elevate our proposition.
• Define and evolve the mid‑market customer profile, ensuring we continuously improve.

• Proven experience in a senior account management and commercial leadership within a SaaS Fintech or tech sales environment.
• Success managing and growing mid‑market or enterprise accounts.
• Experienced people leader who can inspire, coach and drive performance.
• Strong understanding of account management and customer lifecycle optimisation.
• Used to working in a target‑driven, fast paced sales and account management environment.
• Skilled at building cross‑functional relationships that deliver outcomes.

You will be:

• Proficient in CRM (Salesforce would be advantageous).
• Analytical.
• Data driven – using data to drive strategy.
• Commercially savvy – confident with forecasting, GTV and LTV metrics.
• Amazing at communication and stakeholder management.
• A strategic thinker who can turn vision into action.
• Motivated, proactive and results orientated.
• An inspirational leader, leading from the front.

• Car allowance
• 25 days annual leave
• Birthday day off
• Employee Assistance Programme
• Long Service Awards
• Half year Awards
• Kudos

If you think you have the skills and experience we are looking for, then we would love to hear from you.

• If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.