Security Officer - Relief

Join to apply for the Security Officer - Relief Norwich role at Mitie Cleaning & Hygiene Services.

Better places, thriving communities.

Location:

Norwich, City Centre.

Hourly Rate: £13.75.

Relief officer working on site for a large corporate client in Norwich. All shifts are 12 hours.

It is essential that you live within 30 minutes of Norwich, have a full UK driving licence, be over the age of 21 and have your own vehicle to commute to and from work.

Must be able to work night shifts Monday‑Sunday and be available to cover annual leave and last‑minute blow‑outs.

The role requires plenty of walking and standing on your feet, patrolling internal and external of a large multistorey building.

There is potential for additional work at other locations in Norwich and Lowestoft.

We are seeking a highly professional and proactive Security Officer to safeguard our client's people, property, and critical assets. The role is pivotal in ensuring the integrity, safety, and continuity of operations while maintaining compliance with all regulatory, statutory, and corporate standards. The successful candidate will consistently deliver service excellence and understand their purpose and care about the assets the role is protecting, including the client's reputation and operational objectives.

• Maintain vigilance over the work environment to identify potential threats, disruptions, or breaches.
• Respond promptly and professionally to incidents, escalating to appropriate authorities or teams as required.
• Maintain detailed and accurate incident reports, supporting robust governance and regulatory compliance.
• Demonstrate composure and professionalism when handling challenging situations, ensuring the protection of people, assets, and data.
• Adhere to scheduled check‑ins and communication protocols to maintain operational integrity.

• Ensure compliance with all relevant policies, procedures, legal, and regulatory requirements, under the guidance of the Corporate Security Managers.
• Execute duties with diligence and professionalism, adhering to Assignment Instructions (AI's) and maintaining the highest standards of service delivery.
• Monitor operational processes and proactively suggest improvements to enhance service quality and efficiency.
• Adhere to statutory and organisational Health & Safety regulations, reporting any potential risks immediately.

• Maintain all required licences and certifications, including Security Guarding, Door Supervision, and CCTV PSS SIA, ensuring they are always current.
• Complete all mandatory competency and compliance training to the highest standard.
• Engage in continuous professional development to maintain and enhance job knowledge and operational expertise.
• Utilise technology effectively to achieve work objectives and maintain accurate records.

• Strong situational awareness, attention to detail, and commitment to compliance and ethical standards.
• Demonstrate that you understand the purpose of your role and be curious on what is happening in the environment you work in.
• Excellent communication, interpersonal, and problem‑solving skills.
• Demonstrate a sense of pride in your appearance.
• Proven experience within the security sector, ideally within corporate or financial services environments.
• Current SIA Licence (Door Supervision).

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform called Choices, high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover of the greater of your equivalent annual salary or a minimum of £10,000, a save‑as‑you‑earn scheme, Mitie Matching Share Plan, and recognition through Mitie Stars with cash prizes.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know.

• Entry level

• Full‑time

• Other, Information Technology, and Management

• Facilities Services

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