Housing Officer, Social Work

We are currently recruiting for an experienced Homelessness Housing Officer to join a well-established housing association on a short-term temporary contract to support service delivery across the West Local Delivery Team.

This is a hands-on, customer-facing role focused on tenancy management, allocations and lettings, and anti-social behaviour, supporting customers within Housing First and Foundations funded properties. The successful candidate will play a key role in ensuring tenants can sustain their tenancies and access the support they need.

Key responsibilities:

• Manage the allocation and letting of empty homes in line with policy and performance standards

• Deliver tenancy management services, including enforcement where required

• Lead on anti-social behaviour cases, working with statutory and non-statutory agencies and attending court where necessary

• Work closely with local authorities and support agencies to support tenancy sustainment

• Liaise with Income Recovery and Welfare Benefits teams to maximise tenant income and ability to pay rent

• Participate in multi-agency meetings, holding partners to account where appropriate

• Maintain accurate records and contribute to performance reporting and service reviews
Essential experience and skills

• Strong understanding of housing and homelessness legislation, tenancy agreements, and landlord and tenant responsibilities

• Experience of tenancy management and customer-facing casework

• Knowledge of welfare benefits and the impact on tenancy sustainment

• Experience of multi-agency or partnership working

• Excellent communication skills with the resilience to manage challenging situations

• Full UK driving licence and ability to travel across Norfolk

Desirable:

• Experience working in the housing sector in a Housing Officer or similar role

• Understanding of Housing First principles

• CIH qualification or working towards one

This is a temporary full time position, for 2-3 months and an immediate start is required.  There is flexibility for hybrid and out of hours working.

If you are an experienced housing professional available at short notice and able to hit the ground running, please contact Emily at Pure for more information