Business Support Assistant

Location: West Bridgford

West Bridgford, Nottingham, United Kingdom

£ 12.85 - 25.70 (British Pound Sterling)

About the job Business Support Assistant

Job Purpose

To provide a wide range of clerical, administrative and financial support to operational services under the management and guidance of senior staff.

Key Responsibilities

• 1. To work to defined business standards and processes; performing a wide range of business support tasks with due regard to confidentiality and safeguarding
• 2. To provide advice and guidance to customers, business partners and others on business processes and operational service issues
• 3. To create, manage and manipulate information whether relating to finance, staffing information, customers or any other service requirement or eligibility criteria, this will include producing bespoke and complex reports
• 4. To develop basic systems and processes to meet operational needs and to ensure the high quality of information held
• 5. To undertake a range of financial support processes, including processing orders, resolving issues, reporting, reconciling accounts and handling cash
• 6. Responsible for the organisation of meetings and events including booking venues, issuing invitations and papers and taking minutes / actions arising
• 7. To undertake reception duties, meet and greet visitors, provide direction and give advice and guidance to basic enquiries

Key Accountabilities

• 1. For the accuracy and quality of information within the responsibility of the post holder
• 2. To ensure that correct processes are being followed and to alert the appropriate manager to ensure compliance
• 3. To ensure that corporate policies and financial regulations are adhered to
• 4. Work efficiently and effectively to support operational services

Person Specification Education and Knowledge

• 1. Good literacy and numeracy skills to NVQ 2 level or equivalent Personal skills and general competencies
• 2. Puts into practice the Councils commitment to excellent customer care.
• 3. Works efficiently and effectively and actively looks for ways of improving services and outcomes for customers.
• 4. Works well with colleagues but also able to work on their own initiative.
• 5. Shares the Councils commitment to providing a safe environment for customers and staff and also treating all with respect and consideration Experience

Experience

• 6. Experience of providing business support in a busy environment
• 7. Experience of data input and data management ensuring accuracy and where appropriate confidentiality
• 8. Significant experience and competence using IT and common business support packages including word processing and spreadsheets
• 9. Experience of note and minute taking
• 10. Experience of providing information to the public or customers using good communication skills
• 11. Experience of using defined business processes and giving guidance on them to colleagues