Business Administrator Apprentice

To provide high-quality administrative support to the primary care team, assisting in the smooth running of day-to-day operations, patient services, and business processes. The apprentice will work under supervision while completing a Level 3 Business Administrator Apprenticeship, gaining experience across key functions which may include reception, patient records, finance, HR, and project coordination.

Administrative Support

• Assist with general office tasks including filing, photocopying, scanning, and data entry.
• Manage incoming and outgoing correspondence, including emails and post.
• Maintain accurate patient records and update systems in line with GDPR and NHS policies.
• Support scheduling and coordination of meetings, taking minutes where required.
• Assist the reception team with greeting patients, booking appointments, and answering phone calls.
• Provide a courteous and efficient service to patients, clinicians, and other stakeholders.
• Help manage patient queries and signpost them to the appropriate services.

Business Operations

• Support the practice manager with financial tasks, such as invoice processing, petty cash, and stock control.
• Assist in maintaining compliance documentation including health & safety, training logs, and policy reviews.
• Help prepare reports, dashboards, and communications for internal use.
• Complete all learning modules and assessments as part of the PMA Business Administrator Level 3 apprenticeship.
• Attend off-the-job training sessions and apply new skills within the workplace.
• Maintain a learning portfolio and engage in regular reviews with the training provider and supervisor.

We are a friendly, caring GP practice with a supportive team, focusing on patient care and best outcomes.

Employee benifits include

• Company pension
• On-site parking
• Blue light card
• Retention package
• Annual staff party

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional…