Planning & Fulfillment Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Unit Manager

Your role will be based at our ABB Furse facility in Nottingham. You will be responsible for leading supply planning, customer service and inventory management, as well as overseeing customer service operations. As part of the site leadership team, you will drive planning initiatives to improve customer on‑time delivery and lead times, ensuring adherence to inventory and supply plan. Your responsibility for customer service will be crucial in maintaining high levels of responsiveness to customer needs.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Owns the site supply planning process and provides visibility of supply capacity and local supply objectives. Provides feedback on the site’s ability to support the demand plan and ensure alignment between planning and execution.
• Accountable for warehouse operations, including receiving, storing, internal movements and shipping, to ensure efficiency and accuracy. Implement and maintain inventory control systems to track stock levels, manage replenishment, and minimize discrepancies.
• Accountable for entire site inventory management and material movements, driving optimization projects, maintaining appropriate inventory levels, and ensuring high customer service levels in line with company targets. Identify opportunities for process enhancements within planning and fulfillment operations to increase efficiency and effectiveness.
• Ensure prompt processing of customer orders and assist customers with any issues, while maintaining reliable communication and support to enhance customer satisfaction.
• Coordinates responses to unplanned events and leads cross‑functional initiatives to optimize customer on‑time delivery, lead times, inventory, resource utilization, and forecast accuracy. Align operational strategies with customer expectations. This involves monitoring customer feedback, analysing service performance metrics, and implementing improvements to enhance satisfaction.
• Implements and ensures compliance with ABB's code of conduct, global and local standards, and relevant regulations, maintaining integrity and adherence to ABB’s core values and ethics across all teams. Equally important is the commitment to safety standards, which must be prioritised in all operations.

• Relevant degree in Engineering, Supply Chain Management, Logistics, or related field (beneficial but not essential).
• Minimum of 5 years of experience in supply chain planning, inventory management, or operations in a manufacturing environment.
• Strong analytical and problem‑solving skills, with the ability to interpret data for optimizing supply chain processes.
• Excellent verbal and written communication skills for effective collaboration with cross‑functional teams and stakeholders.
• Proven leadership experience in managing teams and driving cross‑functional initiatives to achieve organisational goals.
• Proficiency in Microsoft Excel and data analysis tools, ERP systems with a strong commitment to customer service and effective resource management.

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary
• 25 days annual leave plus bank holidays
• Competit…