Relationship Manager

About the Role

As a Relationship Manager
, you’ll develop and manage a portfolio of customer accounts, drive engagement and retention, and identify growth opportunities. You’ll own a regional sales plan and collaborate across departments to ensure delivery against KPIs and targets.

• Promote the full range of Group products and services to new and existing customers
• Lead customer retention strategies and deliver against growth targets
• Report monthly on performance, KPIs, risks, and success stories
• Own and execute a regional sales plan aligned with company objectives
• Collaborate with the Marketing team to deliver impactful campaigns and manage sales pipelines
• Maintain strong relationships with internal teams to ensure seamless service delivery
• Act as the main point of contact for your customer portfolio, delivering high‑quality support
• Identify new partnership and networking opportunities to expand reach and impact
• Monitor market trends and provide competitor and landscape insights
• Maintain accurate and up‑to‑date customer management records and admin

• Proven experience in relationship management, account management, or sales
• Strong communication and interpersonal skills
• Commercial awareness and a customer‑first mindset
• Ability to work independently and collaboratively
• Confidence in using CRM systems and reporting on KPIs
• Knowledge of the skills and education landscape is desirable

• Competitive salary
• Opportunities for professional development
• Supportive and collaborative team environment
• Access to employee wellbeing and engagement programmes

We offer good terms and conditions of employment, with a generous holiday entitlement and a contributory pension scheme. The Skills and Education Group is committed to equality, diversity and inclusion.

If you’re ready to make a difference and grow with an ambitious organisation, we’d love to hear from you.

Closing date for applications: 5:00 pm on Thursday 15 January 2026.

Please note:

We reserve the right to bring forward the closing date depending on interest received. If you do not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.

No agencies please.