Vendor Relationship Manager

Vendor Relationship Manager About This Role

This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO). We have opportunities across different roles in Vendor Relationship Management.

Our Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK, including sourcing, contracting and ongoing supplier / vendor and relationship management.

You’ll play a key role in managing assigned third party suppliers. You’ll support the business area stakeholders by overseeing the holistic relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain.

You’ll be joining a growing team of Supply Chain Vendor Relationship professionals who are passionate about Supply Chain as a career and understand the value and importance of every part of the Supply Chain process.

• Be the assigned Vendor Relationship Manager for the key relationships you manage, and will be responsible for undertaking all required activities to comply with Capital One's Third Party Management Policy at all stages of the Supplier life cycle (Due Diligence / Selection / Contracting / Onboarding / Monitoring / Offboarding).
• You will work alongside peers within SMO including other Vendor Relationship Managers, our Risk and Governance team, and our Sourcing function.
• Act as the primary point of contact for your suppliers and internal business stakeholders. You will manage an effective governance structure to enable the appropriate level of communication and interaction between Capital One and your suppliers.
• Build up a detailed knowledge of your supplier’s business so that you can build credibility with your numerous internal and external supplier stakeholders, deliver the best service for Capital One through your suppliers, and help establish a longer term strategic path for the business within your category of suppliers.
• Work closely with your internal business customers to understand issues, continuous improvement suggestions, new work requirements etc. This will allow you to lead /facilitate appropriate discussions with your suppliers to drive the right value back into our business.
• Build wider market knowledge and insight for the category of Suppliers you manage. This expertise will enable you to continue to evolve the relationships and assist in the development and delivery of category/supplier strategies.
• Be a proficient Contract Manager - this will include managing the Supplier in accordance with contract, but also liaising with legal teams to amend, vary, renew and add to Contractual arrangements over time (and in accordance with key internal policies and in support of relevant external regulation/guidance).
• Ensure business goals are met through strong performance, risk and relationship oversight of our extended supply chain and ensuring compliance with Capital One’s Third Party Management (TPM) policy, working closely with internal teams.
• Travel to various Capital One and third party sites as the role requires.

• Relevant Vendor Relationship Management Experience with demonstrable results and outcomes. We would like to see specialism in Vendor Relationship Management, with strong commercial, risk management, analytical, problem resolution skills (Desirable)
• Excellent and demonstrable communication, relationship building and stakeholder management skills. (Essential)
• Previous experience of Risk Management as a core component of your role. We operate in a highly regulated industry so having an eye for detail and ensuring full compliance with all Corporate and Business Unit level policies and procedures is a must. (Desirable)
• Contracting experience. This role requires the role holder to work closely with COEP Legal to deliver Framework Agreements as well as core MSA’s & SOW’s across your supplier base (Desirable)
• Ability to build strong internal and external relationships (Essential)
• Capital One operates in a truly collaborative environment, as such we need a real team player who will focus on both individual goals - but also the wider success of the SMO function and…