Senior Professional Services Consultant; Accountancy Software

Position: Senior Professional Services Consultant (Accountancy Software)
About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

UK

Competitive + Bonus

At IRIS Software Group
, we help organisations simplify critical business processes through software and services they can rely on. Our roots are in accounting software, and today we support more than 100,000 customers across 135 countries, including more than 50 of the Top 100 CPA firms in North America.

We’re looking for an experienced Senior Professional Services Consultant to join our North American Professional Services organisation and help customers get maximum value from IRIS Accountancy Solutions.

Why This Role Matters

This is a senior, highly client-facing consulting role for someone who understands both accountancy practice operations and technology
.

You’ll partner with customers operating in complex environments, helping them modernise processes, improve efficiency and make better use of their IRIS solutions. From understanding business challenges and designing practical solutions to supporting successful adoption, you’ll act as a trusted partner throughout the customer journey.

You’ll also bring a commercial mindset, balancing customer objectives with project scope, budget and delivery commitments.

Regular domestic and international travel to customer locations is required.

About the Team You’ll Join

You’ll be part of our North American Professional Services organisation
, collaborating closely with colleagues across Professional Services, Product, Support, Sales and Customer Success.

As a senior member of the team, you’ll share your expertise and best practice, help develop less experienced consultants and contribute to improving our delivery methodologies, documentation and ways of working.

What You’ll Be Doing

• Lead customer discovery sessions and workshops, translating complex business requirements into practical solutions using IRIS Accountancy Solutions.

• Review customer processes and system usage to identify opportunities for greater efficiency, adoption and standardisation.

• Design and deliver solutions for complex implementation and consultancy requirements.

• Guide customers through changes to their systems and processes, helping them successfully adopt new ways of working.

• Own complex delivery challenges and collaborate with internal teams to keep projects moving.

• Manage delivery against agreed scope and remain aware of budgets, milestones and customer commitments.

• Identify scope changes and additional Professional Services opportunities, escalating appropriately.

• Bring product and consultancy expertise into pre-sales discussions and demonstrations where required.

• Promote standard functionality and best practice while minimising unnecessary customisation.

• Mentor consultants and new starters through coaching, practical guidance and knowledge sharing.

• Contribute to customer enablement, eLearning, best-practice guidance and issue-resolution documentation.

What We’re Looking For

You’ll bring:

• Proven experience implementing cloud-based business software in Professional Services, consultancy or a similar customer-facing environment.

• Strong knowledge of accountancy practices and practice management processes
  , including operational and management reporting.

• Working knowledge of Microsoft T-SQL
  , including queries and stored procedures.

• Experience implementing practice management or comparable business software, including…