Customer Support Specialist

Join to apply for the Customer Support Specialist role at ABB
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The role reports to the Customer Support Specialist
- Customer S. In this position you will provide technical, order, and payment‑related assistance to internal and external customers, coordinating with stakeholders to achieve complete case ownership and improve customer satisfaction.

Our teams collaborate, learn continuously, and solve real problems. Your work matters because the progress we make here creates real impact outside the office.

You’ll have the tools and freedom to grow your skills, shape your career, and take on meaningful challenges. Your work will have visible, tangible impact every day.

The work model for the role is: #Onsite.

• Ensure resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Pay close attention to customer needs to enable effective problem‑solving.
• Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
• Handle complaints, addressing and resolving them in a timely manner.
• Keep accurate records of customer interactions and transactions in the CRM system.
• Follow company policies and procedures when handling customer requests and issues.

• Demonstrated track record in customer service or related customer‑facing roles.
• Experience with CRM software and other customer service tools.
• Knowledge of ABB products or services is an advantage.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to multitask and prioritize tasks effectively in a fast‑paced environment.
• Positive, empathetic attitude towards customers.

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (including options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle‑to‑work, gadget discounts, and more)
• Internal mobility opportunities, mentorships, and access to projects worldwide
• Employee Assistance Programme
• Generous employee referral scheme

ABB Installation Products Division (formerly Thomas & Betts) manages the connection, protection, and distribution of electrical power from source to socket, providing solutions for utilities, businesses, and people worldwide. The division’s product lines include electrical junction boxes, commercial fittings, strut and cable tray metal framing systems, cable ties, liquid‑tight protection systems, conduit systems, and more. We manufacture both made‑to‑stock and custom‑made solutions for medium‑voltage applications in the utility market.

We value people from diverse backgrounds. Could this be your story? Apply today or visit  to read more about us and learn about the impact of our solutions across the globe.