Customer Service Associate

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This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyses and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

The earliest shift is from 8:00 AM to 4:30 PM, and the latest shift is from 9:30 AM to 6:00 PM

£ 23,820

Nottingham City Centre

• Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services
• Resolve customer queries and making outbound calls/emails to ensure resolution.
• Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
• Update and utilize in house systems to record customer activity.
• Provide customers with updates when service issues occur that may impact delivery or collection of their shipments
• Assisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
• Dealing with multiple, complex customer issues.

• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels within the customers organisation and internally
• Interpersonal Skills
• Professional, sincere and proactive interpersonal skills
• The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
• Problem solving skills
• Ability to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner.
• Time Management Skills
• Resolving customer issues and following up with customers in a timely manner
• High school diploma, GED, or international equivalent
• Strong oral and written communication skills
• Strong problem-solving skills
• Previous customer service experience - Preferred

Permanent

Entry level

Full-time

Other

Truck Transportation

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