Customer Service Assistant

Customer Service Assistant

Lorien Nottingham, England, United Kingdom

Customer Service Agent – Temporary Contract

Location: Nottingham

Start Date: Monday 2nd February 2026

End Date: Sunday 12th April 2026

About the Role

As a Customer Service Agent
, you’ll deliver exceptional reactive and proactive support through our Live Chat function, using the ‘Sales through Service’ ethos. Reporting to the Customer Service Team Manager, you’ll be part of a dynamic team focused on providing award-winning service and optimising customer value.

Shifts

• 4 on / 3 off or 5 on / 2 off (TBC)
• Combination of early starts (8am) and late finishes (10pm) – exact schedule TBC
• Weekly
  
  Hours:
  
  37.5 hours

What You’ll Do

• Deliver outstanding service across all contact channels while maintaining service levels.
• Maximise customer conversion and retention opportunities using marketing initiatives and ‘Sales through Service’.
• Stay up-to-date with all marketing initiatives and support processes.
• Communicate openly within the team and escalate issues impacting customer experience.
• Resolve customer queries on first contact, considering commercial value.
• Perform additional duties as required.

What We’re Looking For

• Previous Contact Centre or Customer Service experience (advantageous)
• Fluent English (written and spoken)
• Positive attitude and strong work ethic
• Flexible approach to shifts and schedules
• Ability to work independently and as part of a team
• Confidence in customer interactions and multitasking
• Commitment to delivering quality service and going the extra mile

Seniority level
:
Entry level

Employment type
:
Temporary

Job function
:
Customer Service

Industries
:
Gambling Facilities and Casinos