Customer Service Adviser; Part-Time

Customer Service Advisor – Libraries

Salary
£25,073 to £28,108 per annum pro‑rate depending on skills and experience. Salary progression is subject to performance.

Area
Libraries Customer Services

Location
UK – Other

Closing Date
Thursday 08 January 2026

Reference
REG
269325X1

We are looking for enthusiastic, welcoming and customer‑focused people to join our Customer Services Team at the University of Nottingham Libraries. As the first point of contact you will provide a warm welcome and a great customer experience both in person and virtually. You will support students, academic staff, and visitors with queries and facilitate familiarisation with our services during key times of the year, such as induction.

• Provide a welcoming first point of contact for all patrons.
• Respond to a broad range of queries and requests using library systems, IT, printers and AV equipment.
• Assist students and staff during induction and other events.
• Work independently and as part of a team, managing unpredictable situations with confidence.
• Adapt quickly to new processes and technologies.
• Share knowledge and provide guidance to promote effective library use.

• Relevant experience in a customer‑focused environment.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as collaboratively.
• Comfortable with technology and rapid learning of new systems.
• Commitment to inclusive service and support for a multicultural community.

• Competitive salary with performance‑based progression.
• Access to leading fitness and health facilities, staff discounts and travel schemes.
• Generous holiday allowance and pension scheme.

Type
Part‑time, fixed‑term until 31 July 2026

Hours
Adopt the timetable that matches the selected post; applicants must be able to work all advertised hours. Training may occur outside of regular hours and may include emergency evacuation training.

We are proud to be a Disability Confident (Level
2) employer and a recipient of the Athena Swan Gold Award. We aim to increase diversity and welcome applicants who are under‑represented in libraries, including racially minoritised people. Candidates must have the right to work in the UK.

To view all current vacancies and the recruitment process, please visit the University of Nottingham careers page. For applications, click “Apply Online” and follow the instructions. Informal inquiries may be addressed to ann, though we do not accept applications sent directly to that email.