Customer insight administrator

Customer insight administrator

Location:

Waterfront House NG9
Job Type: Temporary (up to 6 months)
Salary: £13.32 PAYE or £17.69 Umbrella per hour
2 days from office - 8am till 8pm flexible on hours worked - happy to have someone work one day on the weekend if needed

We are seeking a Customer Insight Call Interviewer to join a large housing association within their Strategy, Performance and Projects team on a temporary basis for up to 6 months, covering a secondment. This role is crucial in engaging with customers to gather feedback on services provided, playing a key role in enhancing customer experience and fostering a culture of continuous improvement.

Day-to-day of the role:

Act as the first point of contact for collecting customer feedback in real-time situations.
Build trust and showcase an empathetic approach during interactions.
Capture customer comments and take ownership of enquiries that require further action.
Prioritise and manage survey calls to a high standard, ensuring accurate recording of survey responses.
Provide efficient, courteous service to both internal and external customers.
Work collaboratively with colleagues across the Corporate Services Directorate and other teams to improve service effectiveness.
Support the delivery of all administrative tasks within the Customer Insight Team.

Required Skills &

Qualifications:

Ability to cultivate trust with customers and create an open and honest environment for sharing experiences and feedback.
Background within a housing or local authority environment
Excellent customer support skills and ability to handle challenging situations effectively.
Strong interpersonal skills to quickly establish credibility and build relationships.
Excellent communication skills with the ability to adjust delivery style to the audience.
Ability to prioritise tasks effectively amidst changing demands.
Good level of computer literacy, including proficiency in office applications and web-based browsers.
Exceptional record-keeping skills and strong attention to detail.

To apply for the Customer insight administrator position, please submit your application with a fully updated CV attached