Resident Liaison Officer

Resident Liaison Officer – Social Housing Refurbishment

Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects in the Nottingham area.

Due to new projects won our client is looking to recruit serval RLO’s (Customer Experience Coordinators) for various schemes across the Yorkshire & East Midlands Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.

As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.

Daily Responsibilities:

* Coordinate all activities that relate to the customers journey, from introduction through to the completion of works

* Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation

* Support the site manager in all activities affecting the customer experience

* Investigate and resolve complaints within agreed timescales

* Resolve problems of access or other social issues

* Identify community initiatives to fulfil social value commitments

* Asset in developing continuous improvement opportunities links to all activities affecting the customer journey

Requirements:

* Excellent communication skills, both written and oral

* Ability to work in a fast paced environment

* Good initiative and logical thinking skills

* Good problem solving skills

* Confident and organised

* Good communication and negotiating skills

* Computer literate

* Team player

* Full driving licence

Package:

* Basic Salary – £30,000 - £35,000 pa basic

* Company Car (Electric) or Car Allowance - £4k pa

* Company Profit Related Bonus scheme percentage paid over the last 3 years: 15%

* Pension contribution scheme

* Life assurance scheme

* Private healthcare available

* Access to wealth management advice