Cashdesk Manager

Join to apply for the Cashdesk Manager at Metropolitan Gaming

This role oversees all operations of the casino’s cashdesk, ensuring the accuracy, integrity, and security of all financial transactions. It manages cashiers and supervisors, enforces internal control procedures, maintains compliance with gaming regulations, and delivers efficient customer service for guests and employees.

• 50% off food and beverages in all our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

• Manage daily operations of the cashdesk, ensuring all monetary transactions are completed accurately, securely, and in accordance with company and regulatory policies.
• Supervise, train, schedule, and evaluate cashiers, supervisors, and count team personnel to maintain high performance and compliance standards.
• Monitor and reconcile all cashdesk, cash and electronic transactions including buy-ins, payouts and chip exchanges.
• Ensure all currency, coin, chips, and documents are properly secured, logged, and balanced throughout and at the end of each shift.
• Develop and enforce standard operating procedures (SOPs) to ensure efficient and compliant cashdesk operations.
• Coordinate with Surveillance to investigate variances, discrepancies, or suspicious activities.
• Prepare and review financial and operational reports, including daily cash summaries, variances, and audit findings.
• Maintain knowledge of applicable gaming, anti-money laundering (AML), and Safer Gambling legislation.
• Promote excellent guest service while ensuring compliance with all gaming and financial laws.
• Participate in audits, regulatory reviews, and internal investigations as required.
• Manage staffing levels, hiring, and performance management for cage personnel.
• Serve as the subject matter expert on cashdesk procedures and advise casino Management and cashiers in all aspects of procedures and working practices.
• Perform other duties as assigned by senior management.

• On It:
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude:
  Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice:
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close:
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Cashdesk Managers will spend a large portion of their shift on their feet working directly with the public.

Please Note: You must be aged 18 or above and have the right to work in the UK.