Insights Analyst

Position: Performance Insights Analyst

This role is critical to maintaining our position at the forefront of the debt sector. The key to our success has been the high quality and flawless execution of debt recovery strategies for our clients and the ability to constantly innovate, demonstrating short and long term value.

The successful candidate will be responsible for focusing on driving performance of our clients’ portfolios to deliver superior collections, recoveries and customer outcomes. You will also be expected to work closely with a range of internal stakeholders and the wider Data & Analytics community to develop and deliver initiatives.

What You'll Do

• Design and deliver analytical insights to internal stakeholders and external clients
• Look for opportunities to enhance our recoveries capabilities through the use of data-driven decision-making across both public and private sector clients
• Monitor and improve customer outcomes through data management and analysis
• Shape and put into practice standards and processes that will empower recoveries performance management
• Collaborate with and provide support to team members, internal colleagues and external clients on recoveries performance matters

What Skills And Experience You Need

• Good problem-solving and analytical skills with keen attention to detail
• Ability to translate business objectives into an analytical agenda
• Experience with database environments and dataset manipulation using analytical software such as SQL/Python/R/Excel
• Interpersonal and relationship building skills, with confidence and ability to influence others
• Experience of delivering high quality output to tight deadlines

What Could Set You Apart

• Bachelor’s degree in a numerical subject (Mathematics, Statistics, etc.) or equivalent
• Previous experience of designing, delivering and improving collections strategies

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.