Temporary Accomodation Officer

Role:
Temporary Accommodation Officer

Contract Type:
Fixed Term until March 2027

Working Hours:

37 hours per week, Monday Friday between the hours of 8:00am-18.00pm on a rota basis

Worker Type:
Hybrid Worker

Salary:
Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four)

Location:

Highwood House, NG3 4HD

Weve got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

About

The Role

As a Temporary Accommodation Officer (TAO) you will work as part of a team to provide support and assistance to homeless people living in Nottingham City Council Housing Services temporary accommodation. We will look to you to assist the Temporary Accommodation Manager in the day-to-day management of temporary accommodation sites and work with other staff, Nottingham City Councils Housing Solutions and other partner agencies to help residents prepare to move on to permanent housing.

A key element of this role will be to ensure that leaving clients are also initially supported in their new homes providing them with a signpost package with the aim being to lead to increased tenancy sustainment over a long term period.

About You

The ideal candidate will:

• Experience of working with and providing support and advice to vulnerable people such as homeless people and refugees.
• The ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
• The ability to demonstrate self-motivation and work proactively with minimum supervision to ensure that targets are met.
• The ability to represent the service by developing and maintaining effective relationships with internal and external representatives and other bodies.
• The ability to be considerate but also firmly assist and direct people who may not be engaging or not adhering to their support plan or license.
• Good interpersonal skills and a proven ability to communicate effectively at all levels and to a range of customers, and the ability to develop and present written or verbal information in a clear and concise manner.

PLEASE NOTE:

the successful candidate will be required to undertake a Basic DBS as post of their employment.

Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document.

Closing Date: 11th December 2025 (midnight)
-Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

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