Receptionist​/Care Navigator

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are

seeking a motivated, enthusiastic, and committed individual with aproven record of delivering exceptional

customer service in a general practice environment. Accuracy and attention to detail are key to this role.

Manage the reception desk. Ensure surgeries run smoothly & efficiently

Receive patients & visitors courteously and efficiently.

Answer the telephone, take messages andpass them on appropriately

Process appointment requests by telephone/in person

Action any queries for repeat prescriptions within practice guidelines

Be the point of contact for patients,doctors and other members of the Health Care Teams.

Cover all reception/administration tasks

Take requests for home visits, record and process accurately

Liaise with hospitals, health careteams, social services etc.

Open and close the practice. Ensure the reception, office and consulting rooms are prepared in readiness forthe morning session

Photocopying, scanning, and shredding

Ensure confidentiality is maintained at alltimes

Utilise thorough knowledge of all practiceprocedures & policies

Working in accordance with written protocols

Complete tasks allocated by managers orGPs.

Attend team training events as partofgoing development & training

Opening and distribution of post, filing of medical records

Attend protected learning time sessions

Register new patients

Taking a lead role in a specialised area as partof ongoing personal development as allocated by the Practice Manager

All staff are required to be flexible and take their share of providingcover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatoryrequirement of the role.

We are a small and friendly GP practice located in Long Eaton, with excellent access to Nottingham or Derby or further afield, with junction 25 of the M1 being less than 2 miles away.

We pride ourselves on being a well-established training practice providing general medical services for our practice list of 5800 patients. This is a rewarding and varied role for a GP who shares our ethos of providing patient centred care and is motivated to maintain and improve our high QOF achievement and contribute to the development of the organisational and business aspect of the Practice.

We are a fully computerised Practice, using TPP Systm One and working towards becoming paper light. We have an integrated nursing team including a Nursing team, Health Care Assistant and an efficient and supportive administration team.

Responsibilities

Manage the reception desk ensuring surgeries run smoothly and efficiently

Receive patients and visitors courteously and efficiently

Answering the telephone, taking messages, andpassing them on appropriately

Processing appointment requests by telephone orin person

Actioning any queries for repeat prescriptionsin accordance with practice guidelines

To provide point of contact for patients and toact as a focal point of communication between,

patients, doctors, and other members of the Primary Health Care Teams.

Covering all reception/administration task as necessary

Taking requests for home visits and ensuring they are recorded and processed correctly

Liaising with hospitals, primary health careteams, social services etc.

Opening and closing the practice as and when necessary ensuring the reception, office and

consulting rooms are prepared in readiness forthe morning session

Photocopying, scanning, and shredding as requested

Ensuring confidentiality is maintained at alltimes

Having a thorough knowledge of all practiceprocedures and policies

Working in accordance with written protocols

Completing any tasks allocated by managers orGPs.

Attending team training events as partofongoing development and training

Assisting in opening and distribution of post ifneeded

Assisting in the filing away of medical records

Attending protected learning time sessions when required

Registering patients as per the practicespolicy and procedures

Taking a lead role in a specialised area as partof ongoing personal developed as allocated by the

Practice Manager

All staff are required to…