Customer care and wellbeing advisor

Customer care and wellbeing advisor-Nottingam. Full-time & part-time customer service opportunities available

Your new company
A respected and values-driven organisation based in Nottingham is seeking compassionate individuals to join its 24/7 support centre. Known for its commitment to wellbeing, inclusion, and professional development, this organisation provides care and support services across the region and has been recognised nationally for its workplace culture.
Your new role
As a customer care and wellbeing advisor, you'll be a vital part of a dedicated team offering emotional support and safeguarding guidance to individuals experiencing crisis or mental health challenges. Working within a contact centre environment, you'll respond to a range of calls, including mental health helpline contacts and emergency alerts, ensuring timely and empathetic assistance, sign posting and escalations.
Key responsibilities include:

• Providing emotional support and practical guidance to callers in distress
• Responding to assistive technology alarms and mental health helpline calls
• Signposting to appropriate services and escalating safeguarding concerns
• Maintaining accurate records and contributing to service improvements
• Collaborating with internal teams and external partners
• Supporting out-of-hours services and business continuity operations

Shift patterns include bank holidays and cover 7 days a week (rota-based):

• Early: 6:00am - 3:15pm
• Late: 1:15pm - 10:30pm
• Night: 9:00pm - 6:00am

Flexible options available:
Full-time or part-time (2 or 3 days per week), with coverage across all shift types.
What you'll need to succeed

• Experience in crisis helplines, mental health support, or similar roles
• Excellent communication, problem-solving, and organisational skills
• Ability to remain calm under pressure and multitask effectively
• Strong IT skills and attention to detail
• MHFA (Mental Health First Aid) qualification - or willingness to train
• Understanding of diverse backgrounds and a commitment to inclusive support
• A proactive attitude and willingness to challenge the status quo for better outcomes

What you'll get in return

A meaningful role where every shift makes a difference

• A supportive, friendly, and inclusive team environment
• Regular coaching, development opportunities, and career progression
• Access to a modern, purpose-built office
• Recognition as part of an awarded workplace for wellbeing and inclusion

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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